PRIVACY AGREEMENT

This Privacy Agreement describes your choices and our practices regarding the collection, use and disclosure of certain information, including your personal data, in connection with the TouchApp service (“TouchApp”).

Contact Us

If you have questions about your account, questions specifically related to this Privacy Agreement, questions about our use of your personal data, cookies or similar technologies,  or if you would like to contact customer service for assistance, please contact our Data Protection Officer/Privacy Office by e-mail at info@touchapp.io.

The data holder of your personal information is www.touchapp.io. Please note that if you contact us for assistance, we may need to verify your identity before honoring your request for the security of both parties.

Collection of Data

We obtain and store some data from you. For example;

Data you provide to us: We collect the data you give us, including the following;

• TouchApp may track and collect usage-related tracking data, including but not limited to phone number, date and time of access, device type and device ID, operating system and hardware setting, browser type, data and version, IP address and some data received from WLAN (Wireless Local Area Network), language location, through users’ access and use of the services; some data (such as camera, photo gallery, phone number, access date and time, device type and device ID, operating system and hardware setting, GPS, device MAC address, installation list, device ID, UUID, IMEI) may be obtained directly from TouchApp or through third party service providers.
• Data such as users’ Credit Card/Virtual Card will only be used once.
• Credit Card / Virtual Card data will not be saved.

Data we collect automatically:

• We collect data about you and your use of our service, about your interactions with us and our ads, about the computer, network, network devices or other TouchApp-compatible devices you use to access our service. This data includes the following elements;

-Actions you take on the TouchApp service, such as transaction selections, search queries and your activity on the TouchApp;

-Interactions you have with us through our e-mail, text messages and messages we send through push notifications and online messaging channels;

-Details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of your conversations with the department, and if you call us, your phone number and call audio recordings;

-TouchApp compatible devices on your Wi-Fi network and device IDs or other unique identifiers associated with your network devices;

-Device and software features (such as device type and configuration), connection data including connection type (Wi-Fi, mobile), page view statistics, referral links (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;

-Information collected through the use of cookies, web beacons and other technologies, including advertising data (such as data about the availability and display of advertisements, site address, as well as date and time);

-Service activation data, such as your email address or other contact information;

-IP addresses, device IDs or other unique identifiers that support user authentication, the TouchApp service sign up experience, the Partner payment process, the delivery of TouchApp content to you in a portion of the Partner user interface, as well as related prepaid promotions, billing and user interface data.

• Information gathered from other sources: We also receive information from other sources.

-We protect this information in accordance with the practices described in this Privacy Agreement, as well as any additional restrictions imposed by the source of that data. While these sources differ over time, they may include;

-Service providers that help us pinpoint a location based on your IP address to help us personalize our Service and for other uses consistent with this Privacy Agreement;

-Security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of TouchApp accounts;

-Payment service providers who provide us with payment or balance information or updates to that information based on their relation with you;

Use of Information

• We use this information to provide, analyze, manage, improve and personalize our services and promotional initiatives; manage member referrals, process your membership registration, orders and payments; and communicate with you about these and other matters. We also use such information for the following examples:

 

• To determine your general geographic location, to provide you with localized content, to provide you with customized and personalized recommendations about opportunities that we think will be of interest to you, to identify your ISP to support you in troubleshooting network issues (we also use compiled ISP information for operational and business purposes), to respond quickly and efficiently to your inquiries and requests;

 

 

• Secure our systems, prevent fraud, and help us protect the security of TouchApp accounts;

 

• Prevent, detect, investigate, and enforce our terms for potentially prohibited or illegal activity, including fraud and to apply our specifications (such as determining whether you are eligible for offers to sign up for TouchApp and which offer you are eligible for, and whether a particular device is authorized to use the account in accordance with our Terms of Use);

 

• Analyze and understand our user base and improve our service;

 

• To communicate with you about our service so that we can send you news about TouchApp, new features and details on TouchApp, special offers, promotional announcements, customer surveys, and to assist with operational requests such as password resets. These communications may take place through a variety of methods such as email, push notifications, text messaging, online messaging channels and matching identifier communications.

Disclosure of Data

We disclose your data to third parties for certain purposes as explained below;

-“Touch Social Media Network Yazılım Geliştirme ve Ticaret Limited Şirketi”: We share your information, where necessary, to provide you with access to our service; to provide customer support; to make decisions about service improvements; to develop content processing and for other purposes specified in the Use of Data section of this Privacy Agreement.

-Service Providers: We use other companies, agents or contractors (“Service Providers”) to assist us in providing the Services or to provide the Services on our behalf. For example, we work with Service Providers to provide marketing, advertising, communications, security, infrastructure and data technology services; customize, personalize and optimize our service; provide bank account or balance information; provide credit card processing or other payment methods; provide customer service; analyze and improve data (including users’ interaction with our service); and conduct and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other data. We do not authorize them to use or disclose your personal data except in connection with providing their services (including maintaining and improving their services).

-Business Partners: As described above, you may have a relation with one or more of our Business Partners. In this case, we may share certain information with them in order to coordinate with them in providing the TouchApp service to members and providing information about the availability of the TouchApp service.

For example, depending on which Partner services you use;

-To facilitate the Partner’s prepaid promotions and collection of TouchApp service payment for transmission to us;

-With Partners who operate voice assistant platforms that enable you to interact with our service using voice commands;

-Protection of TouchApp and other parties: TouchApp and its Service Providers, if they reasonably believe that such disclosure is necessary;

(a) If required by any current law, regulation, legal process or to comply with requests from public authorities,

(b) Enforce them, including by investigating potential violations of the applicable terms of use,

(c) To detect, prevent or otherwise deal with illegal or suspected illegal activities (including payment fraud), security or technical problems; or

(d) To the extent required or permitted by law,

-TouchApp may disclose or otherwise use your personal or other data to prevent harm to the rights, property or safety of its users or the public.

-Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, the receiving party may have access to your personal information.

Information, including personal information, will be transferred to interested parties, provided that they agree to exercise due care in accordance with our Privacy Agreement.

In any case where we transfer personal information to other countries in the course of sharing data, we will ensure that such data is transferred in accordance with this Privacy Agreement  and to the extent permitted by applicable data protection laws.

If you wish, you may also choose to disclose your information in the following ways;

Certain parts of our Service may include a tool that gives you the option to share information via email, text message, and social media or other sharing apps, using clients and applications on your smart device; social media plug-ins and similar technologies allow you to share information.

Social media plugins and social apps are operated by the respective social networks themselves and are subject to their own terms of use and privacy policies.

Access to Accounts and Profiles

– “Remember me” function: For easier access to your account, you can use the “Remember me on this device” function when logging in. This function uses a technology that allows us to provide direct account access when you revisit TouchApp in your browser and to manage the TouchApp service without the need to re-enter any passwords or other user identification information.

-Push Notifications: You can opt to receive mobile push notifications from TouchApp. On some device operating systems, you are automatically signed up for notifications. If you later decide that you no longer want to receive these notifications, you can use the settings of your mobile device to turn them off. We also offer push notifications in certain internet browsers. If you first agree to receive these notifications and later decide that you no longer wish to receive them, you can use your browser’s settings to turn them off.

Your Data and Rights

-You may request access to your personal data or to correct or update outdated, inaccurate information we have about you. You may also request that we delete your personal data stored by us.

-For other requests or questions about our privacy practices, please contact our Data Protection Officer/Privacy Office at info@touchapp.io .

-We reserve the right to refuse requests that are extraordinarily impractical, require disproportionate technical effort, are unreasonable, not required by law or may expose us to risks such as free trial fraud. We reserve the right to retain information to the extent required or permitted by applicable laws and regulations in order to fulfill your preferences, to complete our billing or registration processes, or to fulfill the purposes set forth in this Privacy Agreement. When personal information is no longer required, we take strict measures to securely destroy it or to conceal identifying data.

Security

-We implement strict administrative, logical, physical and managerial safeguards against the loss, theft or unauthorized access, usage and modification of your personal data. These measures are designed to provide a level of security appropriate to the risks of processing your personal data.

– Data such as users’ Credit Card/Virtual Card will only be used once.

– Credit Card / Virtual Card data will not be saved.

Other Websites, Platforms and Apps

-The TouchApp service may be provided through third-party platforms and/or through the use of various features of these platforms (such as voice control) or may contain links to sites managed by third parties whose data processing policies differ from ours.

These websites and platforms have separate and independent privacy or data policies, privacy notices, warnings and terms of use, which we encourage you to read carefully. In addition, you may encounter third-party applications that interact with the TouchApp service.

-Therefore, TouchApp cannot be held responsible for the use of information, ethical principles, privacy principles, quality and service quality of third-party electronic environments that are passed for advertising, banners, content purposes or for any other purpose in our electronic service channels, and for any material / moral damages and losses that may occur in these environments.

 

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as “web beacons”) for a variety of reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices about their use.

– Cookies and similar technologies, web beacons.

Cookies are small data files that are usually saved on your device when you visit and use websites and online services. We also use other technologies, such as browser storage and plug-ins (e.g., HTML5, IndexedDB and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as clear gifs or pixel tags) are often used in combination with cookies. In many cases, rejecting cookies also negatively affects the effectiveness of the web beacons associated with these cookies.

Why does TouchApp use these technologies?

-We use these types of technologies for many reasons; for example, to make it easier for you to access our services by remembering you when you return; to ensure, analyze, understand and improve the use of our services; to enforce our terms, prevent fraud, improve site performance, monitor visitor traffic and actions on our site and to deliver and tailor promotions or advertising and to understand interactions with our emails, promotions and online advertising on third party websites.

To help you better understand how we use cookies and resettable device identifiers, please see the information below;

Cookies necessary for the providing the service: These cookies are strictly necessary to provide our website or online services. For example, we and our Service Providers may use these cookies to authenticate and identify our members so that we can provide our services to them when they use our website and applications. They also help us enforce our Terms of Use, prevent fraud and ensure the security of our service.

Performance and functionality cookies: These cookies help us customize and enhance your online experience on TouchApp. For example, they help us remember your preferences and prevent you from having to re-enter information you have already entered (e.g. when logging in). We also use these cookies to collect data about our visitors’ use of the service on TouchApp (such as popular preferences, return rates, preference patterns, clicked links and other information) so that we can improve and personalize our website and service and conduct market research. Deleting such cookies may result in limited functionality of our service.

-In connection with our use of these technologies, some of the websites and applications we advertise on and the ad technology companies we use to buy, serve, optimize and/or measure our ads (collectively, “Ad Partners”) may receive limited data from us as part of campaign goal setting, measurement and optimization (e.g., steps completed in the sign-up process and site visit or application open/install data).

-This type of data is typically used to determine the effectiveness of advertising campaigns and to optimize those campaigns by ensuring that if someone who sees the ad subsequently signs up for the service, Advertising Partners will see it. Another general use is to ensure that individuals who are already TouchApp users are not served ads targeting them to sign up for the TouchApp service.

-TouchApp takes enabling and technical measures designed to prevent Advertising Partners from accessing information about certain content selections you make, URLs you open, and actions you take on our service. We do not share information about your selections and actions you take on our service.

– Your personal data that we record and you electronically share with us by automatic or non-automatic methods when you visit our web address www.touchapp.io and our digital channels, use our services and products or benefit from our support services or when you visit Touch Socıal MedıaNetwork Yazılım Geliştirme ve Ticaret Limited Şirketi through our online and digital channels will be used primarily to ensure that your requests are fulfilled and then to provide you with better service.

TouchApp reserves the right to change all products and services, pages, information, visual elements on this website without prior notice.

Each user who uses the TouchApp platform and other electronic service channels is considered to have accepted the above-mentioned terms.